On or around the 27th August 2019, over 750 annual benefit statements were sent to the wrong postal addresses. These statements were for police officers of Sussex Police.
Equiniti, a company that provides support, communications and technology platforms to help manage company pensions, was responsible for distributing these statements.
On 7th August 2019, Sussex Police had provided Equiniti with the correct, updated contact address details for these officers. These should have been updated on the relevant database. But, while the relevant office details were changed, home addresses were not. So, when it came to posting the pension statements, many were sent to the wrong house.