Keller Lenkner UK launches data breach proceedings against Royal Mail

Royal Mail posting letter in letterbox

The data breach and cybercrime specialists at Keller Lenkner UK, have launched legal proceedings against the Royal Mail. The action was officially filed at The High Court on Wednesday 28th October 2020.

The action relates to the release of employee information, collected by Royal Mail as part of an internal investigation following allegations of harassment and bullying made against another Royal Mail employee.

The claimants in this case had a reasonable expectation of privacy given the circumstances. Despite this, during the investigation, personal information was sent to a third party. The personal data included addresses, mobile telephone numbers, and in one case the name of an individual who had asked to remain anonymous. Royal Mail had informed the claimants that interview notes would be shared with the third party, however those involved were reassured that their personal details would be removed before doing so.

Keller Lenkner UK believes that Royal Mail is vicariously liable for the actions of its employees in sending the documents to the third party, as the employees were acting within their field of activities and furthering their employer’s purposes.

Kingsley Hayes, head of data breach at Keller Lenkner UK, commented: “Royal Mail failed to sufficiently redact the personal information of several individuals prior to sharing the documentation with a third party. This is a clear breach of data protection regulations. Furthermore, Royal mail took no adequate steps, to ensure the security and confidentiality of the private and confidential information from inappropriate disclosure to the third party.

“The claimants have sought to resolve the issues in this case with Royal Mail, but unfortunately have been unable to do so in a way that adequately addresses the damage caused by this breach. The recourse to the High Court has therefore been necessary.”

The data breach team at Keller Lenkner UK helps clients secure compensation following data protection breaches and other cyber offences such as computer fraud, identity theft, defamation, hacking and phishing scams.

Keller Lenkner UK is a group action and multi-party specialist litigation firm with offices in Chancery Lane in London and The Cotton Exchange in Liverpool.

The firm’s 30 strong legal team is currently representing tens of thousands of workers and consumers in actions against well-funded corporates.

Currently representing in excess of 28,000 claimants, the firm’s highly knowledgeable legal team offers extensive experience in complicated litigation. Current actions being pursued by the firm include: employment claim against Uber for unpaid wages; emissions claims against the Volkswagen Group and Mercedes; data breach claims including British Airways, Marriott International, Equifax, Dixons Carphone, Yahoo, easyJet and T-Mobile.


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