Customers of Lyca Mobile may have had their personal information exposed following a cyberattack. The breach happened after hackers broke into the mobile operators’ systems. While not confirmed, it is thought this might have been a ransomware attack.
Lyca Mobile has not said how many customers were affected by the incident, but thousands of people could be at risk following the breach.
According to Lyca, the compromised data may include:
According to Tech Crunch, Lyca declined to comment on what type of encryption it uses when asked. In addition, it is not yet known if the criminals accessed/stole the company’s encryption keys.
Keller Postman UK has launched an investigation to find out what happened and how this breach affects Lyca Mobile customers. We believe that failures to adopt standard security measures may have made this attack easier.
If you are a Lyca Mobile customer, you live in England or Wales, and you have been told that your data was accessed in this breach, register below to join our no-win, no-fee group action.
After the Lyca data breach, the mobile operator has advised affected customers to:
Worryingly, while Lyca Mobile first became aware of this data breach on 30 September 2023, it took until mid-October to start informing affected customers. By not letting customers know immediately, Lyca Mobile left them at a very high risk of further cyberattacks, fraud and identity theft.
Victims of data breaches often become the target of cybercriminals and similar privacy violations have resulted in fraud, blackmail, and identity theft. As such, Lyca Mobile customers are at high risk of being targeted by cybercriminals and should take immediate steps to protect themselves.
Our data protection experts have provided some guidance on how to do this.
We may be able to claim compensation for any distress or financial losses experienced because of this breach and we urge anyone affected to register with us.
REGISTER TO FIND OUT MORE ABOUT THE LYCA MOBILE GROUP ACTION.
Talk to our expert data breach lawyers today on 0151 459 5850
Lyca Mobile, which operates on EE’s network, discovered that it had experienced a data breach. The security violation happened after unauthorised individuals gained access to it systems and personal customer data was compromised in a cyberattack.
The list of potentially compromised data includes customer:
In a notification to customers, Lyca Mobile said:
“Following investigations carried out as a result of disruption to our network, it has become clear that Lyca Mobile UK Limited has been the victim of a systems cyber attack. We are working around the clock to ensure that the impact to our customers is minimised.
Lyca Mobile first became aware of this on 30 September and took immediate action to contain the incident, which included isolating and shutting down systems where appropriate. We also instructed leading security and other experts to help us investigate and minimise any impact on your data including the period during which we recover our systems. We have also notified and are in discussions with all of the relevant regulatory authorities.
It will take some time to fully complete our investigations and carefully restore all of our systems, but it is now clear to us that the attackers have accessed at least some of the personal information held in our systems. We now believe this includes at least some customer data.”
If your details were put at risk, Lyca Mobile should write to you to let you know.
Anyone who thinks they might be involved should take immediate steps to protect themselves. Find out how to do this here.
If you live in England or Wales and you are involved in this breach, you may be able to join our no-win, no-fee compensation claim. There are no costs to register and no obligation to proceed.
A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions, multi-claimant, or multi-party actions.
If we do launch a group action, there are no costs to join a claim. However, if your claim is successful, you may have to pay a ‘success fee’. This fee is taken from the compensation awarded to you. At Keller Postman UK, our success fee is competitive, and we make sure you are fully informed about any potential costs before you officially join our action. If you lose, you won’t have to pay a penny.