*Real name cannot be disclosed for confidentiality purposes.
GateHub offers a digital wallet to store cryptocurrencies. It describes itself as ‘the world’s most popular XRPL gateway’, claims that its customers’ money is “always safe and 100% backed”, and that, as a company, it is “deeply committed to protecting your personal data”.
However, in 2019, GateHub was involved in a huge data hack.
Cybercriminals managed to steal 24 million XRP Tokens (commonly referred to as ‘Ripple) from more than 200 individual GateHub user accounts. In total, the theft is thought to be valued at over $US 10 million. A statement published on the GateHub blog admitted that some customers had had their ledger wallets hacked and funds stolen.
Experts at Keller Postman UK pursued complex investigations into the security systems used by GateHub. Our data breach and cybercrime experts exposed that hackers faced flimsy security barriers before successfully accessing and stealing hundreds of thousands of pounds from customers of digital assets trading interface GateHub. We exposed that hackers not only had knowledge of the encryption algorithms used, but that the organisation had little control over developers or their operations.
Commenting in his case, Neil said:
“I lost £220k which simply disappeared from my GateHub digital wallet. It is a substantial sum, and I knew that I had been diligent with the security of my account. I contacted both GateHub and Action Fraud initially, both of whom investigated the incident.
“GateHub denied responsibility and in fact, blamed me for purportedly using an insecure password without providing any evidence to substantiate that claim. Action Fraud involved the Metropolitan Police, but ultimately, no action was taken.
“I instructed solicitors as GateHub purports to keep customers’ cryptocurrency safe. Not only did it fail to protect my investment, but it also failed to take any responsibility for my significant loss.”
“The stress caused by the incident cannot be underestimated. GateHub facilitated easy access to my funds and failed to recognise the inadequacy of its security system. This was a life changing amount and to now know how flimsy its security was – on multiple levels – was frightening. I am relieved that my loss has been recovered, but some may not be as lucky.”
Led by head of data breach Kingsley Hayes, this was a very complex, and detailed, investigation which found that GateHub’s cybersecurity was deeply flawed on multiple levels. Initial media reports suggested that there were between 80 and 90 victims, however it is possible that number may be a significant understatement and up to 18,000 GateHub customers’ accounts could have been involved. In some cases, the losses for a single victim run to in excess six figures.
“Like traditional money, cryptocurrencies can be used to buy goods and services, and they can be traded for profit, so it is no surprise that the cryptocurrency market is being targeted by criminals. With the equivalent of millions of pounds being stolen from cryptocurrency holdings each year, this is a very lucrative market, so it is vital that cryptocurrency businesses have robust data security measures in place. In this case, GateHub failed to keep its users safe, and it is only right that it compensates them for the losses and distress experienced”.
Kingsley Hayes, Head of Data & Privacy Litigation, Keller Postman UK
Despite common belief, cryptocurrency crimes do not represent an investigative dead-end. At Keller Postman UK, our leading technical specialists investigate cryptocurrency cases to secure justice for victims. Our specialists help us to:
As inadequate security at GateHub made this hack possible, people affected by the cryptocurrency data breach may be able to claim compensation.
GateHub sent out an email to all users that might be affected by the hack. If you are one of the victims, you can make a cryptocurrency compensation claim here.
When it comes to legal support, big organisations have deep pockets. And they are smarter and better resourced than ever before. So, it can be difficult for some law firms to stand up to such strength if they do not have data breach expertise or the resources to take the big players on.
At Keller Postman UK, we do not just even the score – we take the fight to them.
Our data breach team has the legal expertise and resources necessary to take on the corporate giants. What is more, the strength and means of our firm ensure that we never have to back down from a challenge. And with access to whatever resource we need – be that time to go the long-haul or the expertise to delve deep into the evidence – we have everything it takes to win.
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